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* Savings are not guaranteed. Unless specified otherwise, Eligo Energy does not provide any guarantee of savings in comparison to the distribution utility's default service rates during the term or any renewals. Any savings are limited to a comparison against the distribution utility's price-to-compare applicable at the time of entering into the energy services contract.

** Eligo Energy Renewable Product. Eligo Energy's renewable energy products are supported by fully compliant renewable energy credits (“RECs”) in an amount sufficient to offset a selected percentage of the customer's electricity consumption. RECs represent proof that electricity was generated from an eligible renewable energy resource such as solar, wind, hydro, and other renewable resources (1 REC = 1 MWh of renewable energy). Eligo Energy will purchase and retire the RECs from licensed renewable generation facilities periodically throughout the year. The electricity supply distributed to a customer's service location will not contain electricity supply generated from any specific electric generation facility, as the availability of electric generation facilities and electricity demand vary.

New York State Public Service Commission Your Rights as an Energy Services Company Consumer ESCO Consumers Bill of Rights

Customers can purchase energy from an Energy Services Company (ESCO) or from a traditional utility. If you choose to purchase energy from an ESCO you are entitled to:

  • A clear description of the services offered by the ESCO.
  • Receive energy delivery and 24 hour emergency services from your utility company.
  • Clear procedures for switching energy suppliers, including information about the enrollment process.
  • Disclosure, in simple and clear language, of the terms and conditions of the agreement between you and the ESCO including:
    • price and all variable charges or fees; o length of the agreement; o terms for renewal of the agreement;
    • cancellation process and any early termination fees, which are limited by law; and
    • conditions, if any, under which the ESCO guarantees cost savings.
  • Rescind an agreement with an ESCO within three days of receiving the agreement, if you are a residential customer.
  • A description of how pre-payment agreements work, if offered.
  • Notice from the ESCO, no less than thirty days prior to the contract renewal date, of the renewal terms and the options you have as a customer.
  • A fair and timely complaint resolution process.
  • Provision of any written documents (contracts, marketing materials, and this ESCO Consumers Bill of Rights) in the same language used to enroll you as a customer.

If you are a residential customer you are also entitled to the rights and protections of the Home Energy Fair Practices Act (HEFPA) which requires that all utility customers be treated fairly with regard to application for service, customer billing, and complaint procedures. For more information go to www.dps.ny.gov/resright.html.

ESCOs that do not assure these consumer rights could lose their eligibility to provide service in New York. Please report any complaints to the Department of Public Service at 1-800-342-3377 (8:30 am – 4:00 pm), by mail at Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223, or online at http://www.dps.ny.gov.

You can find more information about your energy alternatives by visiting: www.AskPSC.com.

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