Dear Village of Niles resident, some Village of Niles electric customers received a Municipal aggregation participation notification in error. Those affected residents have been sent a postcard explaining this error. If you received a follow-up post card identifying you as one of the residents that received the initial letter in error, you do not need to Opt-out from the aggregation program and your account has not been selected to be switched to Eligo Energy and enter into the aggregation terms without your action. Residents that are already participating in the aggregation program were the only intended recipients of the original letter.
If you are a current participating resident, you also do not need to take any action to remain in the program.
If you are not currently a participating member, but would like to participate in the aggregation, you may Opt-in by calling 312-260-0885. Please rest assured that if you do nothing after receiving this postcard, your account will remain with your current supplier.
We apologize for the confusion.
Welcome Village of Niles Residents and Small Businesses!
Village of Niles currently offers an 'opt out' electric municipal aggregation program to all residential and qualified small businesses. After a thorough review process, Eligo Energy IL, LLC ("Eligo"), a leading retail electricity supplier based in Chicago, was selected as the new supplier for contract term in September 2018 – August 2021. This will provide for a smooth transition from the previous aggregation program, which expires in August 2018.
PROGRAM DETAILS. All eligible members of this program may receive a fixed all-inclusive rate of 7.358 ¢/kWh, for the month of September 2018, and then a fixed all-inclusive rate of 7.59 ¢/kWh on electricity supply from October 2018 through August 2021. There is no enrollment or switching fee.
Customers may also purchase their electricity supply from other Retail Electric Suppliers or ComEd. For more information, including ComEd rates, visit www.pluginillinois.org. Customers may request from the Illinois Power Agency, without charge, a list of all supply options available to them in a format that allows comparison of prices and products.
NO CHANGES IN YOUR BILLING. You will continue to receive one monthly bill from ComEd. You will still be eligible for the same programs you are eligible for now through the utility, such as Budget Billing, payment agreements and energy efficiency programs. The only change will be in the Electric Supply price on your ComEd bill – www.comed.com/customer-service/billing-payment/understand-bill/Pages/residential.aspx.
ENROLLMENT PROCESS. Once your account is enrolled, you will receive a confirmation letter from ComEd confirming your "switch" to Eligo. You do not need to do anything to remain in the electric aggregation program. Approximately 30 to 45 days after enrollment, you will receive your first bill with your new Eligo price. Please review the enclosed Terms and Conditions for additional information.
OPT-OUT INSTRUCTIONS. If you choose not to participate, you can elect to be removed from the Program by calling Eligo at 312-260-0885 by July 6, 2018. To opt out online, please send a photo of your opt out slip to firstname.lastname@example.org. Eligo Energy will scan your unique bar code and opt out the account associated with the bar code. If you have questions or need additional information about Municipal Aggregation or Eligo, please see Frequently Asked Questions or contact Eligo Customer Care at 312-260-0885 Monday through Friday 7:00 AM to 6:00 PM.
OPT-IN INSTRUCTIONS. If you do not currently participate in the aggregation program but wish to opt-in, you may do so by calling Eligo at 312-260-0885 or by clicking the Enroll button below to complete our quick and easy online enrollment process. Please have your account number handy when contacting Eligo about this program.
Although Village of Niles is offering this program, we ask that you direct all your aggregation program questions to Eligo at the above-listed numbers.
What is a municipal aggregation?
Municipal aggregations are groups of customers, or entire communities, that unite to pool their energy buying power. By pooling their buying power and negotiating the price of power from a supplier other than the traditional utility, municipal aggregations can often save participants money on their electricity bills. ComEd is still responsible for delivering that power to your home, responding to outages, and billing you for it.
Who is Eligo Energy? Headquartered in Chicago, Illinois, Eligo Energy is a licensed electricity supplier in the states of Illinois, Maryland, Michigan, Massachusetts, New York, Ohio, Pennsylvania, and the District of Columbia. We offer residential and business customers in these states the opportunity to save on their electrical costs by choosing us as their electricity supplier.
How do I contact Eligo Energy if I have a question?
As noted previously, ComEd will continue to fully service your account. If you should ever need to contact Eligo you can email us at email@example.com or call us at 312-260-0885 or visit www.eligoenergy.com/cities/il/NilesVillage. Our customer service group is available Monday through Friday 7:00 AM to 6:00 PM.
What is my rate under the Village of Niles Aggregation Program?
As an eligible member of this program, you will automatically receive a price of 7.59 cents per kilowatt-hour (¢/kWh).
How will the Village of Niles Aggregation Program impact my current situation and electricity bill?
The impact of the Aggregation Program is primarily savings. Your utility bill will remain the same other than a price reduction on energy supply. You will continue to receive a single bill, make one payment, and continue to receive all other services through ComEd.
When will I begin to see Eligo Energy's generation rate on my bill? Eligo's rate will take effect within your next 1-2 billing cycles starting in September 2018 and depending on your meter read date.
What part of my electricity bill will this program affect?
Your electricity bill generally has two main cost components – distribution and supply. The aggregation program changes only the supply component of your bill. All other components of the bill will not be affected.
Will I continue to get one monthly bill from ComEd? Yes, you will be billed exactly as you always have been by ComEd and will receive one monthly bill for all charges. The only difference you'll see on your electric bill is that Eligo Energy will be listed on the generation portion of your bill.
Are there additional fees for participating in aggregation program?
If you are a ComEd customer, generally, ComEd will not impose any switching fee for participating in Aggregation Program.
Who is eligible to participate?
Residential and small commercial customers located in the Village of Niles may participate. A "Small Commercial Customer" is a retail customer with an annual electricity consumption of less than 15,000 kilowatt-hours. Customers enrolled in real time pricing, Power Smart Pricing, electric space heat rate, or served by an alternative retail electric supplier may also be eligible but are not automatically enrolled. If you are in one of these programs or with a different supplier, you will need to review your pricing and contractual obligations in order to determine which options are available to you at this time. You may always call us with any eligibility questions at 312-260-0885.
How do I enroll in the Village of Niles Aggregation Program?
The Village of Niles Aggregation Program is an opt-out program. That means that there is nothing you need to do to enroll. You will automatically be included in the aggregation program, unless you choose not to participate and opt-out. Qualifying Village of Niles residents who previously opted-out of the program, recently moved to the Village of Niles community, or are receiving service from another supplier may still enroll in the program. Click the Enroll button to enroll today through our quick, easy enrollment process or call us at 312-260-0885. Please have your utility account number for enrollments.
Do I have to participate in the Village of Niles Aggregation Program if I do not want to?
No. Although the Village of Niles Aggregation Program is designed to provide savings for you, residents and small businesses that do not want to participate can opt-out without penalty. To opt-out, you just need to return the opt-out form attached to the opt-out letter you received.
If I am automatically enrolled in the program now, can I leave the program at any time?
You may leave the program at any time without incurring any early termination fees.
Can I enroll later if I opt-out now?
You may request to join the program online at http://www.eligoenergy.com/cities/il/NilesVillage or call 312-260-0885 for enrollment information. You may also visit www.eligoenergy.com for other rate plan options. Program terms and conditions may differ from the aggregation program.
I already have electric service with this supplier at a different rate. How can I join the Aggregation Program?
Enroll online at http://www.eligoenergy.com/cities/il/NilesVillage or call 312-260-0885 for information about how to switch to the more favorable rate negotiated on your behalf by the Village of Niles.
Can I enroll if I am on ComEd's Hourly Program?
Before enrolling in the aggregation, you should evaluate how the aggregation compares to your existing ComEd hourly service. Potential savings from the aggregation depend on your actual hourly use patterns. Accordingly, any potential savings from the aggregation compared to your current utility hourly service may vary from customer to customer. You should also review the terms and conditions applicable to your ComEd hourly service. The terms and conditions of ComEd hourly service may prevent you from joining the Program at this time. Additional information to help you evaluate your supply options can be found on the Illinois Commerce Commission's website: www.pluginillinois.org.
Can I enroll if I am on ComEd's Net Metering Program?
Before enrolling in the aggregation, you should compare the Village of Niles aggregation rate to the rate you are currently paying for electric supply to determine if you would benefit from participation in the aggregation. You should review the terms and conditions associated with your current electric supply, or check directly with your current electric supplier, to determine if there are any penalties or fees associated with an early termination of your current electric supply agreement. Net Metering customers may forfeit credits for electric supply service and delivery service, or both, if they switch to the Aggregation Supplier. Additional information to help you evaluate your supply options can be found on the Illinois Commerce Commission's website: www.pluginillinois.org.
Will ComEd continue to service my account? Yes, nothing will change in terms of receiving your electricity or any customer service. ComEd will continue to read your meter, service your account and send you one bill each month. You will continue to contact ComEd for any billing or service questions or if your power ever goes out.
Who shall I call if there is an outage or issues with my electricity bill?
ComEd will remain responsible for the delivery of the electricity. All service and billing questions will continue to be directed to ComEd. To reach ComEd, please call (800) 334-7661.
I'm on ComEd's budget billing plan. Will that change?
No, you can stay on the budget-billing plan.
Can I still have my payment automatically deducted from my checking account as I do now?
Yes. The way you pay your ComEd bill will not change.
Will someone come to my home or call to sign me up?
No one from Eligo Energy or the Village of Niles will ever visit your home to sign you up, or call you to enroll. If someone calls or visits your home, that person is not from the Government Aggregation program.
What is the downside of the program?
Residents of municipalities that enrolled in aggregation programs over the last three years in the State of Illinois are reporting no negative issues and are generally pleased with the reduced rates on their electric bills and rate stability. Deregulation of energy in Illinois has resulted in downward pressure on prices across the State.
Where can I find the Environmental Disclosure Statement & Uniform Disclosure Statement for Eligo Energy?