Welcome DeKalb Township Residents and Small Businesses!
June 6, 2018
DeKalb Township currently offers an ‘opt out’ electric municipal aggregation program to all residential and qualified small businesses. After a thorough bid process, Eligo Energy IL, LLC (“Eligo”), a leading retail electricity supplier based in Chicago, was selected as the new supplier for contract term in August 2018 – August 2021. The previous aggregation program expires in August 2018.
PROGRAM DETAILS.As an eligible member of this program, you will receive a fixed all-inclusive rate of 6.14 ¢/kWh on your electricity supply through August of 2021. This rate is below ComEd’s proposed 2018 average Price to Compare (“PTC”) of 7.71¢ per kWh. There is no enrollment, switching or early termination fee.
Customers may also purchase their electricity supply from other Retail Electric Suppliers or ComEd. For more information, visit www.pluginillinois.org. Customers may request from the Illinois Power Agency, without charge, a list of all supply options available to them in a format that allows comparison of prices and products
NO CHANGES IN YOUR BILLING.You will continue to receive one monthly bill from ComEd. You will continue to be eligible for the same programs you are eligible for now through ComEd, such as Budget Billing, payment agreements, and energy efficiency programs. The only change will be in the Electric Supply price on your ComEd bill –https://www.comed.com/MyAccount/MyBillUsage/Pages/SampleResidentialBill.aspx.
ENROLLMENT PROCESS.Once your account is enrolled, you will receive a confirmation letter from ComEd confirming your "switch" to Eligo. To remain in the electric aggregation program, please disregard this letter when it arrives. Approximately 30 to 45 days after enrollment, you will receive your first bill with your new Eligo price. Please review the enclosed Terms and Conditions for additional information.
OPT-OUT INSTRUCTIONS.If you choose not to participate, you can elect to be removed from the Program by completing and returning the enclosed Opt-Out form, calling Eligo at 312-260-0885, or emailing DeKalbTownshipOptOut@eligoenergy.com within 21 days of the postmark date. If you have questions or need additional information about Municipal Aggregation or Eligo, please visit www.eligoenergy.com/cities/il/DeKalbTownship. Eligo Customer Care is available 8:00am to 5:00pm Monday through Friday at 312-260-0885.
Please note: To participate in the program, you do not need to respond. Return the opt-out form only if you do not want to participate in the DeKalb Township electric municipal aggregation program.
Although the DeKalb Township is offering this program, we ask that rather than calling the Township, you direct specific aggregation program questions to Eligo.
What is a municipal aggregation?
Municipal aggregations are groups of customers, or entire communities, that unite to pool their energy buying power. By pooling their buying power and negotiating the price of power from a supplier other than the traditional utility, municipal aggregations can often save participants money on their electricity bills. ComEd is still responsible for delivering that power to your home, responding to outages, and billing you for it.
Who is Eligo Energy?
Headquartered in Chicago, Illinois, Eligo Energy is a licensed electricity supplier in the states of Illinois, Connecticut, Maryland, Michigan, Massachusetts, New York, New Jersey, Ohio, Pennsylvania, and the District of Columbia. We offer residential and business customers in these states the opportunity to save on their electrical costs by choosing us as their electricity supplier.
How do I contact Eligo Energy if I have a question?
As noted previously, ComEd will continue to fully service your account. If you should ever need to contact Eligo you can email us at firstname.lastname@example.org or call us at 312-260-0885 or visit www.eligoenergy.com/cities/il/DeKalbTownship. Our customer service center is open Monday through Friday 7:00 AM to 6:00 PM CST.
What is my rate under the DeKalb Township Aggregation Program?
As an eligible member of this program, you will automatically receive a price of 6.14 cents per kilowatt-hour (¢/kWh).
How will the DeKalb Township Aggregation Program impact my current situation and electricity bill?
The impact of the Aggregation Program is primarily savings. Your utility bill will remain the same other than a price reduction on energy supply. You will continue to receive a single bill, make one payment, and continue to receive all other services through ComEd.
When will I begin to see Eligo Energy's generation rate on my bill?
Eligo's rate will take effect within your next 1-2 billing cycles starting in August 2018 and depending on your meter read date.
What part of my electricity bill will this program affect?
Your electricity bill generally has two main cost components – distribution and supply. The aggregation program changes only the supply component of your bill. All other components of the bill will not be affected.
Will I continue to get one monthly bill from ComEd?
Yes, you will be billed exactly as you always have been by ComEd and will receive one monthly bill for all charges. The only difference you'll see on your electric bill is that Eligo Energy will be listed on the generation portion of your bill.
Are there additional fees for participating in aggregation program?
If you are a ComEd customer, generally, ComEd will not impose any switching fee for participating in Aggregation Program.
Who is eligible to participate?
Residential and small commercial customers located in the DeKalb Township may participate. A "Small Commercial Customer" is a retail customer with an annual electricity consumption of less than 15,000 kilowatt-hours. Customers enrolled in real time pricing, Power Smart Pricing, electric space heat rate, or served by an alternative retail electric supplier may also be eligible but are not automatically enrolled. If you are in one of these programs or with a different supplier, you will need to review your pricing and contractual obligations in order to determine which options are available to you at this time. You may always call us with any eligibility questions at 312-260-0885.
Do I have to participate in the DeKalb Township Aggregation Program if I do not want to?
No. Although the DeKalb Township Aggregation Program is designed to provide savings for you, residents and small businesses that do not want to participate can opt-out without penalty. To opt-out, you just need to return the opt-out form attached to the opt-out letter you received.
If I am automatically enrolled in the program now, can I leave the program at any time?
You may leave the program at any time without incurring any early termination fees.
Can I enroll later if I opt-out now?
You may request to join the program online at http://www.eligoenergy.com/cities/il/DeKalbTownship or call 312-260-0885 for enrollment information. You may also visit www.eligoenergy.com for other rate plan options. Program terms and conditions may differ from the aggregation program.
I already have electric service with this supplier at a different rate. How can I join the Aggregation Program?
Enroll online at http://www.eligoenergy.com/cities/il/DeKalbTownship or call 312-260-0885 for information about how to switch to the more favorable rate negotiated on your behalf by the DeKalb Township.
Can I enroll if I am on ComEd's Hourly Program?
Before enrolling in the aggregation, you should evaluate how the aggregation compares to your existing ComEd hourly service. Potential savings from the aggregation depend on your actual hourly use patterns. Accordingly, any potential savings from the aggregation compared to your current utility hourly service may vary from customer to customer. You should also review the terms and conditions applicable to your ComEd hourly service. The terms and conditions of ComEd hourly service may prevent you from joining the Program at this time. Additional information to help you evaluate your supply options can be found on the Illinois Commerce Commission's website: www.pluginillinois.org.
Can I enroll if I am on ComEd's Net Metering Program?
Before enrolling in the aggregation, you should compare the DeKalb Township aggregation rate to the rate you are currently paying for electric supply to determine if you would benefit from participation in the aggregation. You should review the terms and conditions associated with your current electric supply, or check directly with your current electric supplier, to determine if there are any penalties or fees associated with an early termination of your current electric supply agreement. Net Metering customers may forfeit credits for electric supply service and delivery service, or both, if they switch to the Aggregation Supplier. Additional information to help you evaluate your supply options can be found on the Illinois Commerce Commission's website: www.pluginillinois.org.
Will ComEd continue to service my account?
Yes, nothing will change in terms of receiving your electricity or any customer service. ComEd will continue to read your meter, service your account and send you one bill each month. You will continue to contact ComEd for any billing or service questions or if your power ever goes out.
Who shall I call if there is an outage or issues with my electricity bill?
ComEd will remain responsible for the delivery of the electricity. All service and billing questions will continue to be directed to ComEd. To reach ComEd, please call (800) 334-7661.
I'm on ComEd's budget billing plan. Will that change?
No, you can stay on the budget-billing plan.
Can I still have my payment automatically deducted from my checking account as I do now?
Yes. The way you pay your ComEd bill will not change.
Will someone come to my home or call to sign me up?
No one from Eligo Energy or the DeKalb Township will ever visit your home to sign you up, or call you to enroll. If someone calls or visits your home, that person is not from the Government Aggregation program.
What is the downside of the program?
Since the inception of the municipal aggregation programs in the State of Illinois, residents of municipalities that enrolled in aggregation programs are generally pleased with the reduced rates on their electric bills and rate stability. Deregulation of energy in Illinois has resulted in downward pressure on prices across the State.
Where can I find the Environmental Disclosure Statement & Uniform Disclosure Statement for Eligo Energy?