Palos Township Green Municipal Electric Aggregation Program

Frequently Asked Questions

What is a municipal aggregation?

Municipal aggregations are groups of customers, or entire communities that unite to pool, or aggregate, their energy buying power. By pooling their buying power and negotiating the price of power from a supplier other than the traditional utility, municipal aggregations can often save participants money on their electricity bills. ComEd would still be responsible for delivering that power to your home, responding to outages, and billing you for it.

Who is Eligo Energy?

Headquartered in Chicago, Illinois, Eligo Energy is a licensed electricity supplier in the states of Illinois, Maryland, Michigan, Massachusetts, New York, Ohio, Pennsylvania, New Jersey, Texas, the District of Columbia, and Connecticut. We offer residential and business customers in these states the opportunity to save on their electrical costs by choosing us as their electricity supplier.

How do I contact Eligo Energy if I have a question?

As noted previously, ComEd will continue to fully service your account. If you should ever need to contact Eligo you can email us at customerservice@eligoenergy.com or call us at 312-260-0885 or refer to this website and FAQs. Our customer service group is available Monday through Friday 7:00 AM to 6:00 PM.

What is my rate under the Palos Township Aggregation Program?

As an eligible member of this program, you will automatically receive a price equal to ComEd’s Price to Compare (“PTC”) per kWh. See https://www.pluginillinois.org/FixedRateBreakdownComEd.aspx. The ComEd PTC changes several times a year. Please visit the website provided here periodically to find your ComEd Summer (June – September) and Non-Summer (October – May) rates.

How will the Palos Township Aggregation Program impact my current situation and electricity bill?

The impact of the Aggregation Program is environmental. This program promotes renewable energy, a clean environment, and creates jobs for American citizens. As part of the program, the Township will receive Renewable Energy Certificates (“RECs”) from renewable energy such as heat capture, wind and solar resources to match the community’s entire residential and small commercial electricity load. Your utility bill will remain the same other than Eligo matching ComEd’s PTC on energy supply. You will continue to receive a single bill, make one payment, and continue to receive all other services through ComEd.

What are Renewable Energy Certificates or RECs?

Renewable Energy Certificates (“RECs”) are proof that electricity was generated from renewable electricity and was fed into the shared electrical grid. Renewable Energy Certificates provide a mechanism for the purchase of renewable energy that is added to and pulled from the electrical grid. 1 REC = 1 MWh of electricity (1,000 kWh).

When will I begin to see Eligo Energy's generation rate on my bill?

Many of you have been participating in a Municipal Aggregation program with Eligo since 2014. For anyone new to the program, Eligo's rate will take effect within your next 1-2 billing cycles starting in October / November 2019 and depending on your meter read date.

What part of my electricity bill will this program affect?

Your electricity bill generally has several cost components – distribution and supply. The aggregation program changes only the supply component of your bill. All other components of the bill will not be affected. As part of the program, the Township will receive Renewable Energy Certificates (“RECs”) from renewable energy such as captured heat, wind, solar and other resources to match the community’s entire residential and small commercial electricity load.

Will I continue to get one monthly bill from ComEd?

Yes, you will be billed exactly as you always have been by ComEd and will receive one monthly bill for all charges. The only difference you'll see on your electric bill is that Eligo Energy will be listed on the supply portion of your bill.

Are there additional fees for participating in aggregation program?

If you are a ComEd customer, generally, ComEd will not impose any switching fee for participating in Aggregation Program. If you are on Retail Energy Supply, your current provider may impose early termination fees.

Who is eligible to participate?

Residential or small commercial customers located in the Palos Township may participate. A "Small Commercial Customer" is a retail customer with an annual electricity consumption of less than 15,000 kilowatt-hours. Customers enrolled in real time pricing, Power Smart Pricing, electric space heat rate, or served by an alternative retail electric supplier may also be eligible but are not automatically enrolled. If you are in one of these programs or with a different supplier, you will need to review your pricing and contractual obligations in order to determine which options are available to you at this time. You may always call us with any eligibility questions at 312-260-0885.

How do I enroll in Palos Township Aggregation Program?

The Palos Township Aggregation Program is an opt-out program. That means that there is nothing you need to do to enroll. You will automatically be included in the aggregation program, unless you choose not to participate and opt-out. Qualifying Palos Township residents who previously opted-out of the program, recently moved to the Palos Township community, or are receiving service from another supplier may still enroll in the program. Click the Enroll button to enroll today through our quick, easy enrollment process or call us at 312-260-0885. Please have your utility account number for enrollments.

Do I have to participate in the Palos Township Aggregation Program if I do not want to?

No. Although the Palos Township Aggregation Program is designed to provide green energy through REC offsets for you, residents and small businesses that do not want to participate can opt-out without penalty. To opt-out, return the opt-out form attached to the opt-out letter you received call Eligo at 312-260-0885, or email Eligo at PalosTownshipOptOut@eligoenergy.com.

If I am automatically enrolled in the program now, can I leave the program at any time?

You may leave the program at any time without incurring any early termination fees.

Can I enroll later if I opt-out now?

You may request to join the program by calling 312-260-0885 for enrollment information.

I already have electric service with this supplier at a different rate. How can I join the Aggregation Program to get this new, lower rate?

Call 312-260-0885 for information about how to switch to the green rate negotiated on your behalf by the Palos Township.

Can I enroll if I am on ComEd's Hourly Program?

Before enrolling in the aggregation, you should evaluate how the aggregation compares to your existing ComEd hourly service. Potential savings from the aggregation depend on your actual hourly use patterns. Accordingly, any potential savings from the aggregation compared to your current utility hourly service may vary from customer to customer. You should also review the terms and conditions applicable to your ComEd hourly service. The terms and conditions of ComEd hourly service may prevent you from joining the Program at this time. Additional information to help you evaluate your supply options can be found on the Illinois Commerce Commission's website: www.pluginillinois.org.

Can I enroll if I am on ComEd's Net Metering Program?

Before enrolling in the aggregation, you should evaluate the Palos Township aggregation rate to the rate you are currently paying for electric supply to determine if you would benefit from participation in the aggregation. You should review the terms and conditions associated with your current electric supply, or check directly with your current electric supplier, to determine if there are any penalties or fees associated with an early termination of your current electric supply agreement. Net Metering customers may forfeit credits for electric supply service and delivery service, or both, if they switch to the Aggregation Supplier. Additional information to help you evaluate your supply options can be found on the Illinois Commerce Commission's website: www.pluginillinois.org.

Will ComEd continue to service my account?

Yes, nothing will change in terms of receiving your electricity or any customer service. ComEd will continue to read your meter, service your account and send you one bill each month. You will continue to contact ComEd for any billing or service questions or if your power ever goes out.

Who shall I call if there is an outage or issues with my electricity bill?

ComEd will remain responsible for the delivery of the electricity. All service and billing questions will continue to be directed to ComEd. To reach ComEd, please call 800-334-7661.

I’m on ComEd’s budget-billing plan. Will that change?

No, you can stay on the budget-billing plan.

Can I still have my payment automatically deducted from my checking account as I do now?

Yes. The way you pay your ComEd bill will not change.

Will someone come to my home or call to sign me up?

No one from Eligo Energy or the Palos Township will ever visit your home to sign you up, or call you to enroll. If someone calls or visits your home, that person is not from the Government Aggregation program.

What is the downside of the program?

Residents of municipalities that enrolled in aggregation programs over the last three years in the State of Illinois are reporting no negative issues. Moreover, this is a green program at no extra cost to the residents or the Township.

Where can I find the Environmental Disclosure Statement & Uniform Disclosure Statement for Eligo Energy?

Please see the Environmental Disclosure Statement and Terms and Conditions.